Terms And Conditions
TERMS OF SALE
Payment terms are net 30 days from invoice date. Invoices over 30 days are subject to prevailing interest rates.
Prices are subject to change without notice.
MINIMUM ORDERS & CHARGES
Any order less than $75.00 will be assessed a $20.00 surcharge. This will be automatic and will not require further notification by the seller.
All rush shipments will be assessed a surcharge. A telephone call to customer service is required as well as a faxed or e-mailed purchase order.
A $10.00 charge will be added to all drop ship orders going to a residence.
All new accounts must supply Norwell with three trade references, their banking account numbers and a tax exempt resale certificate. Credit may take up to two weeks to establish.
Merchandise cannot be returned without a company issued “Returned Goods Authorization” number. All returns of damaged goods must be returned by a Norwell shipping agent. Returns must be in original Norwell cartons and be less than one year from invoice date.
Any returns requested for reasons other than a defect will be assessed a 25% restocking charge and must be in saleable condition when it arrives at Norwell. If fixture is scratched or damaged in any way, no credit will be issued. To avoid damage, please be sure to use protective packaging.
Freight will be prepaid by Norwell for orders over $650 published net pricing within the continental United States. This is not the case for custom orders.
Canadian orders will be prepaid to the US border only. Duty and Taxes will not be included.
ALL DAMAGE CLAIMS MUST BE MADE WITHIN 24 HOURS OF DELIVERY
Norwell will, at its discretion, consider custom designs to be built to customer specifications. Delivery dates will be estimated as accurately as possible. A 50% deposit is required prior to the start of production. Special orders CANNOT be cancelled or returned.
Norwell warranties its incandescent lighting products for two years and LED products for 5 years. However, due to environmental pollutants, WE DO NOT WARRANTY POLISHED BRASS FOR OUTDOOR USE.
Wipe fixtures with a dry soft cloth only. Any moisture on cloth may cause damage to the finish.
Norwell will not be responsible for unexpected delays in supplying products due to but not limited to the following: government actions, labor strikes, catastrophic occurrences.
PATENTS & PROPRIETARY PROPERTY
All patents, technical information, custom designs and drawings remain the exclusive property of Norwell Manufacturing. Any infringement shall be pursued legally.
Norwell Lighting & Accessories
82 Stevens Street
East Taunton, MA 02718
Toll Free: 800-822-2831